5 Ways to keep your staff motivated?

Use your manners

When people feel appreciated, they are happier, more productive workers. Saying "hello" to employees when you get to work as well as saying "please" and "thank you" are easy things to do but carry a lot of weight when it comes to making people feel valued.

When people of upper management or owners come in, employees can feel anxious or slighted if not greeted properly or even at all.  Approachability of management is a huge must for employees. It humanizes and endears them.

Give credit when it's due.

Considering the hours your employees spend at work--often more than what they get with family--it's essential to tell them when they've excelled on a project or gone above and beyond the call of duty.

Encourage having fun on the job.

Work doesn't have to be a four-letter. Holding employee events that have nothing to do with work, but rather are geared solely on letting off steam, having fun and building team camaraderie.

Communicate clearly, consistently, and often.

Communication is integral to any relationship, including those at work. Ideally, your employees will be crystal clear about what you expect from them and receive frequent feedback regarding how they're doing in meeting goals, not to mention understand and buy into the company's vision.

Offer fantastic benefits.

You can't underestimate how important benefits are to employee’s contentment and retention, whether its health insurance, paid parking, free lunches, generous vacation policies, or a great 401(k) plan. Go overboard giving employees all those things and much more. Offer perks such as subsidized housekeeping, free haircuts, legal advice, travel assistance, and dry cleaning

Want To Reduce Turnover?

What is your problem? You should continuously be asking this question. If you don't know what your problems are, your company will continue to struggle with higher than acceptable turnover. To adequately and appropriately answer the question, you must recognize that the question isn't really about you, it's about your employees. How are you influencing your employees abilities to get their work done in as effective and efficient a manner possible?

The ball might be in your court now, you may have what seems like an endless supply of qualified applicants ready to take over when an employee leaves; but this will not always be. The time is now, to prepare for change. Failure to focus on turnover reduction will significantly impact the viability of your organization.

Your employees are individuals. There is more to them than meets the eye. Are you digging beneath the surface? Be a gold digger. Gold does not sit on the surface, you must dig for it. If you're confused at how to dig, simply ask for the shovel. Ask. The fact alone that you are interested in them, as an individual, will entice them to make digging easier for you. Also, remember that while your needs are of high concern and priority, they are not your sole, and often even most important, concern and/or priority.

Start with an Employee Satisfaction Survey... Here's One For You. 

The Killer Employee

There's an employee who can kill your organisation in such a sophisticated manner, that you won't see it coming or even know it has happened - until it's too late. Yes, one person can SERIOUSLY do a lot of destruction. Because of this fact, it should alarm you to know that more than 65% of your clients/customers will stop doing business with you because of a single interaction, with a single employee.


The killer employee.


The killer employee can do real damage. So what are you going to do when they strike?

Will your organisation have an executive apologize?

Will you just mail out a check?

How much with the PR campaign to repair the damage cost your organisation?

What are you going to do?

What can you do?

Know your employees. Know what they do. Know what they think about what they do. There are also things to be done before they become an employee:

• Define your customer service expectations during the on-boarding process. 
• Include your customer service standards in the job descriptions for positions you are looking to fill. 
• Create an internally distributed document/booklet, that is constantly updated and reviewed, solely dedicated to the customer service standards of your company. 

Avoid the killer employee. 

Attract Graduates Today

Attracting recent graduates may be a challenge for your organization. Maybe you're looking for the ultimate employee- with the perfect educational, occupational and extra-curricular experience? Attracting these people, the top talent, the cream of the crop, has more to do with YOU than THEM.