The Killer Employee

There's an employee who can kill your organisation in such a sophisticated manner, that you won't see it coming or even know it has happened - until it's too late. Yes, one person can SERIOUSLY do a lot of destruction. Because of this fact, it should alarm you to know that more than 65% of your clients/customers will stop doing business with you because of a single interaction, with a single employee.


The killer employee.


The killer employee can do real damage. So what are you going to do when they strike?

Will your organisation have an executive apologize?

Will you just mail out a check?

How much with the PR campaign to repair the damage cost your organisation?

What are you going to do?

What can you do?

Know your employees. Know what they do. Know what they think about what they do. There are also things to be done before they become an employee:

• Define your customer service expectations during the on-boarding process. 
• Include your customer service standards in the job descriptions for positions you are looking to fill. 
• Create an internally distributed document/booklet, that is constantly updated and reviewed, solely dedicated to the customer service standards of your company. 

Avoid the killer employee. 

Shoes To Fill

Some positions are so complex, require so much skill and expertise that you wonder which is harder, the job, or finding the right person for the job. While talent may surround you, qualified talent, for the job you need completed, is most likely in short supply. So what are you to do? How are you to meet the needs of your organisation, with this void?

Start by recognizing that talent, qualified, quality talent, is out there.

You can't continue to look for a size 22 shoe in a regular department store shoe department. It's time  for you to head to the specialty store. The shoes you need to fill, are simply too big, too special, for a regular shoe department.

If you want to continue to walk around with shoes that are too small and deal with the embarrassment, you most certainly have that option. However, if you wish to get shoes that fit, you need the best. Get to the specialty store!

Like specialty shoes, specialty talent is something that everyone wants. Ask anyone who shops at a specialty shoe store and they'll tell you that things can get nasty once you're there. There aren't too many size 22 shoes in town to begin with, but if you find the only pair, at the only store in town, are you going to just let someone walk away with the shoes? That same mind frame is necessary when looking at your specialty talent. Everyone wants them. They are are far and few between. You must be prepared to compete for the talent you require.

Things can get nasty. Be Prepared.

Contact WorkReply Today.